We are able to take your calls Monday to Friday from 0900 to 1700 on 01905 670 500.
Or you can email us on info@sensorydirect.com
We look forward to hearing from you.
*Please note that we close our warehouse & sales office over all UK Bank Holidays, you can leave us a message via the email above. Please bare in mind that despatch will not take place during this time so orders may take a little longer following a bank holiday break.
Sensory Direct (UK) Ltd
Unit 11 Great Western Business Park
McKenzie Way
Worcester
WR4 9GN
The best way to place an order is by creating an account via the ‘My Account’ tab on our website. Creating an Account is quick and easy and will allow you to track your order and collect Loyalty Points to redeem on future purchases. Alternatively, add products to the basket and you can check out as a guest.
Payment methods:
If you are paying by Bank Transfer your order will not be sent until we have a verified receipt of payment.
Prefer to speak to a member of our team? Then give us a call on 01905 670 500 to place your order over the phone. Orders can be placed between the hours of 09:00 and 17:00 Monday to Friday.
*Please note that we close our warehouse & sales office over all UK Bank Holidays, you can leave us a message via sales@sensorydirect.com. Please bare in mind that despatch will not take place during this time so orders may take a little longer following the bank holiday break.
We accept Purchase Orders from Schools, NHS, Charities and Healthcare Professionals. A minimum of £25 inc. VAT and postage applies.
Schools and NHS customers qualify for an instant £1000 credit account with 30days credit.
If you require a larger credit limit, please email our sales team.
Alternatively, you can send a Purchase Order by emailing your purchase order to sales@sensorydirect.com
A delivery charge of £5.95 will be applied to emailed orders.
Please note that we do not accept Purchase Orders by phone.
Large custom made items (including but not exclusive to Bubble Tubes, Bubble Walls. Wooden Outdoor equipment etc) are only available on a Pro-Forma basis and are non refundable. We will send a pro-forma invoice on receipt of your order.
If you would like to pay via an invoice but do not have a Credit Account, we can help. Simply email your order to sales@sensorydirect.com and we will send you a Pro Forma invoice for payment.
If you’d like a quote we are happy to help! Please email your requirements to sales@sensorydirect.com and our team will get back to you as soon as they can.
*Please note that we close our warehouse & sales office over all UK Bank Holidays, you can leave us a message via the email above. Please bare in mind that despatch will not take place during this time so orders may take a little longer following the bank holiday break.
Orders before 2pm Monday- Friday:
Sensory Direct’s Handmade Products:
Despatch Delays:
Order Status:
Courier Estimated Delivery Times:
Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service. Please note that the above estimated delivery times are provided by the courier and we do not have any control or influence over these.
Courier Estimated Delivery Times:
Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service. Please note that the estimated delivery times listed below are provided by the courier and we do not have any control or influence over these.
Courier Estimated Delivery Times:
Yes we are able to deliver outside of the UK to existing Trade customers. Please contact our Sales Team to discuss your order requirements.
Please take a look at our Applying for Resellers Account for more details.
Returns Policy
We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the goods to us within 30 days of receipt for a refund or exchange of the same or similar. There are some exemptions to this, please see below with regards to Sensory Direct Weighted Blankets. Returns of a sales item must be within 14 days of receipt.
To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used.
Is there anything that cannot be returned?
Yes. We have a small number of products that due to hygiene reasons are not eligible for returns if any of their packaging has been opened. These are:
Custom made products
Products that are custom made to order cannot be returned and are non-refunable. This includes large Bubble Tubes (over £100 in value), Bubble Walls, LED Tubes, Large Soft Play and Wooden Outdoor Play
Sensory Direct’s Weighted Blankets.
Blankets that have been opened and used will be subject to a £40 fee (+vat where applicable) which will be deducted from your refund. Refunds cannot be given for weighted blankets after 60 days from the date of receipt or where they are returned dirty, soiled or damaged. Refunds on weighted blankets are at the discretion of Sensory Direct and we reserve the right to refuse refunds.
Our Weighted Blankets and Lap Pads carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.
What is the cost of returning a product?
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded. For further information, please contact our sales office for further advise.
Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.
Returns Process:
Please ensure you complete a RETURNS FORM with your Purchase Order Reference ( e.g. SO048123 – you will find this on your paperwork or through our Sales office) when sending back your goods . You will find the Returns Form with your order. Please email info@sensorydirect.com if you need a replacement form or cannot find your reference number. Without a completed returns form it is likely to delay your refund.
Faulty Products:
Please contact our service team either by phone on 01905 670500 or by emailing info@sensorydirect.com where we can advice you on our process.
Please allow 10 working days for your refund to be processed.
Postal Address: Sensory Direct (UK) Ltd, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN
Contact Number: 01905 670500
Email: info@sensorydirect.com
Working hours: M-F 08:30 – 17:00
What if something is missing or damaged when I receive my order?
If your order arrives and items are missing or damaged, we are very sorry. To help us resolve your problem as soon as possible you must report any missing items or breakages within 3 days of receiving the order. The best way to do this is by calling our Friendly Customer Services Team on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday.
If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. If the packaging appears damaged and you do not have time to check the goods you should sign the carrier’s paperwork and add the word “Damaged”.
What do I need to do if my order does not turn up?
If you have not received your order we understand how frustrating this can be, but rest assured we will do our best to resolve the issue for you. To help us resolve your problem as soon as possible you must report the missing delivery within 7 days following the notification of despatch. The best way to do this is by calling our Friendly Customer Services Team on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday.
Please allow up to 10 working days for your refund to be processed.
On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible.
If your order arrives and items are missing or damaged, we are very sorry. To help us resolve your problem as soon as possible you must report any missing items or breakages within 3 days of receiving the order. The best way to do this is by calling our Friendly Customer Services Team on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday.
If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. If the packaging appears damaged and you do not have time to check the goods you should sign the carrier’s paperwork and add the word “Damaged”.
On receipt of your delivery:
If your product becomes faulty please contact our service team either by phone on 01905 670500 or by emailing info@sensorydirect.com where we can advice you on our process.
The Sensory Direct Rewards Scheme allows members to collect points on purchases online. Each point has a cash equivalent (non transferable) and you can spend these points on future purchases with us.
To join the Sensory Direct Rewards Scheme you need to become a member. This is really quick and simple to do – all you need to do is to create an account on our website.
1 – Simply click ‘My Account’ on the Homepage then ‘Create your Account’ under New Customers.
2 – Enter your name and email address and create a password
3 – Click ‘Create your Account’ and you’re all set to go
4 – Don’t forget to tick ‘Yes’ to subscribe to our newsletter for the latest news, promotions, bonus points offers and resources!
Find out more about our rewards points in our full Reward Scheme FAQ section.
Weighted Blankets apply a weight and deep touch pressure that children and adults with sensory integration issues find soothing and calming. The weight in the blankets stimulates the touch receptors in the muscle joints and ligaments which benefit those with a poor proprioceptive sense (sense of body position). The weight provides a grounding effect giving the user an improved awareness of their body, which in turn helps relaxation and sleep.
See our free resources on our download page for more details on Weighted Therapy and our sensory products.
Our Weighted Blankets are handmade in the UK from a range of high quality materials, including strong durable polycotton and soft tactile plain and dimpled fleece. In addition, we manufacture a range of fire retardant blankets carrying the BS5852 marking. The weight within the blankets is provided by finest grade plastic pellets and is compliant to CE certification standards.
Our Classic range of Weighted Blankets is unique in that the weights are enclosed in an inner lining for additional safety and comfort.
Our handmade polycotton and fire retardant blankets are also registered as a Class 1 Medical Device with the Medicines & Healthcare products Regulatory Agency (MHRA). This is a Government agency responsible for standards of safety, quality and performance of medicines and healthcare products sold in the UK.
When buying a Weighted Blanket it’s important to remember that the weight of the blanket should be in proportion to the bodyweight of the person using it.
The current recommendation, verified by the Royal College of Occupational Therapists, is that the weighted blanket should not exceed 10% of the users bodyweight.
For further assistance please see our weight guide for further details, available on our Downloads page.
We make a variety of different types, sizes and weights of blankets that we have developed over the last 15 years to cater for our diverse range of customers. Use the details below to help you chose the blanket that best fits your needs:
Adjustable Weighted Blanket
The Large Adjustable and Adjustable Weighted Blanket have removable weights allowing the weight to be adjusted according to the user. This type of Weighted Blanket is perfect for using on a bed and best used inside a duvet cover of your choice.
Classic and Midi Weighted Blankets
The Sensory Direct Classic and Midi weighted Blankets have the weights sewn into individual cells in the blanket. They can be used on a bed (on top of existing bedding) or are perfect for draping across the shoulders or wrapping around the body for a calming hug effect. The Midi ranges of blankets are smaller and more compact making them ideal for use on a sofa or in a sensory room.
Can’t see a colour or pattern to suit your needs?
All of our Weighted Blankets (except for the Yonahug range) are handmade on our site in Worcester, and come with a choice of colours and patterns. However, if you are after something specific, please give our friendly Customer Services Team a call on 01905 670 500 and they will be happy to help you get the perfect blanket. Our opening hours are 09:00 – 17:00, Monday to Friday.
See our free resources on our download page for more details on Weighted Therapy and our sensory products.
The simple answer is that you won´t really know until you´ve tried one. One way of testing is to try placing heavy coats or extra duvets on top of your child when they go to bed to see if they like the extra weight (although don´t try this in warm weather as they will simply get too hot). You could also try putting them to bed in a mummy style sleeping bag and tuck them into bed tightly. Some kids crave this extra weight and pressure and if your child likes it then chances are that a weighted blanket will work for you.
Yes – all of our UK handmade Weighted Blankets can be machine washed at temperatures up to 60°C. Our YonaHug Weighted Blankets should be sponge cleaned only. Full washing details are sent with each blanket.
Absolutely! When used as directed and with common sense Weighted Blankets are a completely safe and effective tool to help with sensory integration. You should always bear in mind the generally accepted weight guidelines and we would not recommend exceeding this unless directed by your healthcare professional. The blanket should never be used to restrain a child and should not cover the face.
For further assistance please see our Weighted Products guide for further details, available on our Downloads page.
Opinion seems to differ on this question. Occupational Therapists (OT) recommend that a Weighted Blanket is used under adult supervision at all times. Some OTs however recommends that the blanket is removed once the child has gone to sleep. This is sound advice for younger children who cannot self-remove. You should talk to your OT for guidance.
The deep pressure provided by Weighted Jackets has a “calming and organising” effect on the body´s proprioceptive system. They are commonly recommended by Occupational Therapists for use in the classroom to increase attention span and reduce hyperactivity often seen in children with autism, ADHD, sensory and learning difficulties. The weight provided by a Weighted Jacket reduces self-stimulatory behaviour such as chewing, hand flapping and twirling which in turn enables the wearer to concentrate on the task in hand.
For further assistance please see our Weighted Products guide for further details, available on our Downloads page.
Our Weighted Jackets provide weight primarily to the shoulder area which is comfortable and very effective. Additional weights can be added to the waist area as required. All weights are removable so the weight of the jacket can be optimized and tailored to the needs of the individual. This also allows easy washing of the jacket.
All of our Weighted Jackets are supplied with a set of weights. Additional weights can be purchased separately if required.
A Weighted Jacket should be worn for no longer than 20 to 30 minutes at a time and should not be worn during activities such as running, jumping or any type of strenuous play. We recommend that a gap of at least 2 to 3 hours should be allowed between uses; however we strongly recommend that an Occupational Therapist or other suitably qualified professional is consulted when devising a usage plan for an individual.
Yes. Once the weights are removed the Weighted Jackets can be machine washed. Weights can be wiped with a damp cloth if necessary. Washing instructions are sent with each Weighted Jacket.
We manufacture a range of weighted and compression items such as Lap Pads to help sitting at the table, Wrist Weights to help writing and other motor skills.
In addition you may be interested in items such as; Weighted Hoodies, Weighted Shoulder Wraps, Caps, Compression Sheets, Compression Vests and Weighted Toys and many more.
We are always working on new ideas and encourage customers to let us know of any other items you feel may help.
For further assistance please see our sensory product guides for further details, available on our Downloads page.
Some of the products we sell qualify for VAT relief, which means they can be sold without VAT. Any product that is eligible for VAT relief is marked with a green badge. You can find this badge next to the price on the individual products page. In addition to this, when searching for products, the VAT exception price will be displayed in green underneath any eligible product.
Please note that VAT is chargeable on all delivery charges.
If you have a disability or a chronic medical condition you can claim VAT relief on certain eligible products. The products must be purchased for personal or domestic use only. You can also claim VAT relief on behalf of a child or person you look after, if you are a parent or carer. Charities can also qualify for VAT relief as long as the above conditions are met.
If you would like to understand more about who can claim for VAT Relief please click here.
If you quality for VAT relief, it’s really easy to apply the discount at checkout. Simply add your desired products to your basket and checkout. If any of the products you have selected are eligible for VAT relief, the VAT exempt page will appear. It is on this screen that you must tick the ‘Yes’ Option next to ‘VAT Exemption Declaration’. Please note – if the VAT exemption page does not load at this stage, please refer back to the products you have ordered as they may not be VAT exempt. Once you have selected ‘Yes’ VAT will be automatically deducted from any relevant items in your basket. VAT is chargeable on all deliveries.
Sensory Direct have a complete range of sensory chews suitable for children and adults from mild to aggressive chewers. We understand that there is no ‘one-fits-all’ when it comes to Sensory Chews so we offer a complete range of varying strengths, colours, shapes and even some that provide additional sensory feedback – there’s something for everyone.
To choose the correct Sensory Chew, we recommend the following steps;
Safety is of great important to us, so all our Chewbuddy Sensory Chew’s are;
We recommend that Sensory Chews are used under adult supervision.
If you would like to read more about our range of Sensory Chews please read our blog Chewbuddy – Which one will you choose? Prefer to speak to someone? Then why not call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday.
As a quick guide before buying a therapy ball, measure the distance from the user’s armpit to the middle finger tip and match this measurement to the height of the ball (within 5cm).
For more help – Download our Therapy Ball guidelines.
Please refer to our free download and product guideline section where you will find a number of free resources to aid your buying. If you can’t find what you are looking for, no problem, just give our friendly Customer Services Team a call on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday. Or drop us an email at info@sensorydirect.com.
Take a look at our free resources here.
Download our brochure here.
Please ensure you complete a RETURNS FORM when sending back your goods – this is sent with your order. Please use the link to print off a replacement form, or alternatively please email info@sensorydirect.com if you need a replacement. *Without a completed form your refund may be delayed.
Please see our section “Do you accept returns?” for our returns policy details.
