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VAT Relief Terms and Conditions

What is VAT relief?

VAT is a tax that the consumer pays when buying goods and services in the European Union, including the UK. The standard rate for VAT in the UK is 20%. Individuals who are chronically sick or disabled can claim VAT relief when they buy goods that have been designed for disabled people and are for their own 'personal and domestic use'. This means that they pay the retail price with VAT removed. On this website, only products that show the 'VAT Exempt' badge are available for purchase with VAT relief.

If you have a disability or a chronic medical condition you can claim VAT relief on eligible products provided the goods are purchased for personal or domestic use.

If you are a parent or carer you can claim VAT relief on behalf of a child or person you look after.   

At checkout you will be asked whether you are eligible for VAT relief.  If you qualify tick the "Yes" option and complete the declaration form.   VAT will automatically be deducted from the relevant items in your basket.

Charities can qualify for VAT relief where these conditions are met.


Who can claim VAT relief?

Individuals who are chronically sick or disabled can claim VAT relief on products shown with the 'VAT Exempt' badge. A person is 'chronically sick or disabled' if they:

Have a physical or mental impairment that has a long-term effect on their ability to carry out everyday activities. Have a condition that doctors treat as a chronic sickness (for example, diabetes). Are terminally ill.

A person with a temporary injury, such as a broken bone would not qualify. A frail older person who is otherwise well and not disabled would not qualify.

There may be other conditions that also qualify for VAT relief in certain circumstances. If you are unsure, please ask your medical advisor as we are unable to offer medical opinions.


How do I claim VAT relief?

The prices shown on our website for products and shipping include VAT. When ordering online, VAT is automatically removed if the conditions of VAT relief are met. If the contents of your basket exceed the personal limit, the 'VAT Declaration' step will be shown.

By completing our online 'VAT Declaration' you are agreeing to these terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

More information can be found at