We want you to be completely happy with the goods you have purchased from Sensory Direct.
If you are not 100% satisfied with the goods you have purchased you may return them within 30 days of receipt for a refund or exchange. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation.
Sensory Chews / Chewbuddy’s - cannot be refunded where the packaging has been opened.
Putty/ Sand/ Clay/ PlayFoam - due to hygiene reasons these products are not eligible for returns unless there is a fault with the product.
High Fidelity Ear Plugs and Neck Cord - due to hygiene reasons these are not eligible for returns unless they remain unused with the packaging unopened, however, they can be returned if there is a fault with the product.
Weighted Blankets – if a Weighted Blanket has been used a fee of £40 (+ VAT where appropriate) will be deducted from your refund. If you are unsure whether a Weighted Blanket will work for you, we recommend you first try one through our Weighted Blanket Hire Scheme.
Our Weighted Blankets and Lap Pads carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.
Refunds for goods which are returned used, in an unsaleable condition or after 30 days will be at the discretion of Sensory Direct (UK) Ltd.
Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.
Please ensure you complete a RETURNS FORM when sending back your goods - this is sent with your order. Please email firstname.lastname@example.org if you need a replacement. Without a completed form your refund may be delayed.
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded.
Shortages & Non receipt
Shortages and breakages must be reported to Sensory Direct within 3 days of receiving your order. Non receipt of an order must be reported to Sensory Direct within 7 days of notification of despatch.
Please see full T&Cs here.
Sensory Direct (UK) Ltd, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN