BUYING CHRISTMAS GIFTS? - EXCHANGE or RETURN UNTIL 31st JAN 23

Returns

Christmas Returns Policy 2022

We have extended our returns policy to give Sensory Direct customers peace of mind for Christmas purchases. All items purchased from Monday 14th November 2022 can still be returned or exchanged until 31st January 2023.  To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used. Refunds for goods which are returned used, in an unsaleable condition or after the above timeframe, will be at the discretion of Sensory Direct (UK) Ltd.

For items purchased after 26th December 2022 our standard returns policy will apply.

Please note; this will exclude reporting damage on products such as bubble tubes. 

Is there anything that cannot be returned?:

Yes. We have a small number of products that due to hygiene reasons are not eligible for returns if any of their packaging has been opened. These are:

  • All Chewbuddy™ products & all other branded sensory chews and bangles.
  • All Putty*/ Sand/ Clay/ PlayFoam (*unless the inner protective bag remains unopened)
  • High Fidelity Ear Plugs and Ear Defenders (Silicone Sensory Ear Plugs are non-returnable due to the nature of their packaging)

Sensory Direct’s Weighted Blankets:

Blankets that have been opened and used will be subject to a £40 fee (+vat where applicable) which will be deducted from your refund. Refunds cannot be given for weighted blankets after 60 days from the date of receipt or where they are returned dirty, soiled or damaged. Refunds on weighted blankets are at the discretion of Sensory Direct and we reserve the right to refuse refunds.

Our Weighted Blankets and Lap Pads carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.

Trade customers:

Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.

Returns Process:

Please ensure you complete a RETURNS FORM with your Purchase Order Reference ( e.g. SO048123 - you will find this on your paperwork or through our Sales office) when sending back your goods . You will find the Returns Form with your order.   Please email info@sensorydirect.com if you need a replacement form or cannot find your reference number.  Without a completed returns form it is likely to delay your refund. 

Please allow up to 14 working days from when we recieve your returns for the refund to appear in your account. 

What is the cost of returning a product?:

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded. For further information, please contact our sales office for further advise.

Shortages & Non receipt:

Shortages and breakages must be reported to Sensory Direct within 3 days of receiving your order.  Non receipt of an order must be reported to Sensory Direct within 7 days of notification of despatch.

Faulty Products:

Please contact our service team either by phone on 01905 670500 or by emailing info@sensorydirect.com where we can advice you on our process. 

Please see full T&Cs

Use our FAQs for further information. 

Postal Address: Sensory Direct (UK) Ltd, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN

Contact Number: 01905 670500

Email: info@sensorydirect.com

Working hours: M-F 0900 – 17:00