We're really busy at the moment and working hard to maintain our COVID safe working practices. A lot of our products are handmade and we are advising customers that a lead time of 5 working days should be expected on all handmade products. We're really sorry for any inconvenience and will get orders out as soon as we can. Thank you for your continued support.
Products that are in stock and ordered before 11am, Monday to Friday, will be despatched the same working day.
Weighted Blankets, Lap Pads, Weighted Jackets and other handmade products may take 2-3 working days to be despatched, if not in stock.
You can check the status of your order at any time by logging into your customer account via our website. A Customer Account will need to be created before placing an order, to use the order tracking service. Please read our ‘How do I place an order’ FAQ for information on how to do this.
- Small items are sent by Royal Mail Recorded Delivery. Larger items are sent by DPD for next day delivery.
- Mainland UK delivery is charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery.
- Non mainland UK and Overseas delivery charges vary depending on your location and size of order.
- Shipping is free on online orders over £300.00 (mainland UK)
- Please note we cannot deliver to a PO box address
We will do our best to deliver your order on time however delivery times are approximate and we accept no liability in respect of late deliveries. If your order is required urgently or by a certain date, please email email@example.com and we will do what we can to meet your deadline.
On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible. You must notify Sensory Direct of any damage within 3 days of the delivery. If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. If the packaging appears damaged and you do not have time to check the goods you should sign the carriers paperwork and add the word "Damaged".
Non receipt of your order must be notified to Sensory Direct within 7 days of receipt of your order acknowledgement.