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Welcome to Sensory Direct

Returns

Quality Guarantee

Our weighted blankets, lap pads, shoulder wraps and weighted jackets are guaranteed for a period of 3 years. If you purchase one of the above products and they develop a fault in the materials or stitching within 3 years of purchase we will either repair the product free of charge or replace it with an identical product. Your receipt/invoice will be required.

Returning products

We want you to be completely happy with the goods you have purchased from Sensory Direct.   We are passionate about our products and the service we give.  If for whatever reason you are not 100% satisfied you may return the products to us, unused and in their original packaging, within 14 days of receipt for a refund or exchange.

Please note that we are unable to accept items for refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used.

Chewys and other Oral Motor items cannot be refunded where the packaging has been opened.

Weighted Blankets:  which have been opened & used will be subject to a £40.00 (+VAT where appropriate) fee which will be deducted from your refund.  Refunds cannot be given for weighted blankets returned after 60 days from date of receipt or where they are returned dirty, soiled or damaged.  Refunds on weighted blankets are at the discretion of Sensory Direct and we reserve the right to refuse refunds.

If you have received goods which are damaged, faulty or in error, please let us know within 3 working days of receipt and we will either offer you a full refund or replace the goods at our cost.

Returning all other products

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error, only the cost of the goods excluding postage & packing will be refunded.

Refunds for goods which are returned used, in an unsaleable condition or after 14 days will be at the total discretion of Sensory Direct (UK) Ltd.

Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.

Please use the Returns form when returning your order and please remember to include your order number and contact details on the form.   If you do not have a returns form (sent with your order) please email sales@sensorydirect.com and we will send one out to you.   Returns received without a completed returns form will result in a delay in processing your refund.

Please allow 10 working days for your refund to be processed.