**WE ARE OPEN AS USUAL DURING LOCKDOWN, ADHERING TO STRICT WORKING PRACTICES TO KEEP OUR STAFF, CUSTOMERS AND COMMUNITY SAFE**

Contact Details

Want to contact us?

We are able to take your calls Monday to Friday from 0900 to 1700 on 01905 670 500. 

Or you can email us on info@sensorydirect.com 

We look forward to hearing from you.

 

Postal Address

Sensory Direct (UK) Ltd

Unit 11 Great Western Business Park

McKenzie Way

Worcester

WR4 9GN

Weighted Products

How do Weighted Blankets work?

Weighted Blankets apply a weight and deep touch pressure that children and adults with sensory integration issues find soothing and calming. The weight in the blankets stimulates the touch receptors in the muscle joints and ligaments which benefit those with a poor proprioceptive sense (sense of body position). The weight provides a grounding effect giving the user an improved awareness of their body, which in turn helps relaxation and sleep.

 

See our free resources on our download page for more details on Weighted Therapy and our sensory products.

 

What are the Weighted Blankets made from?

Our Weighted Blankets are handmade in the UK from a range of high quality materials, including strong durable polycotton and soft tactile plain and dimpled fleece. In addition, we manufacture a range of fire retardant blankets carrying the BS5852 marking.  The weight within the blankets is provided by finest grade plastic pellets and is compliant to CE certification standards.

Our Classic range of Weighted Blankets is unique in that the weights are enclosed in an inner lining for additional safety and comfort.

Our handmade polycotton and fire retardant blankets are also registered as a Class 1 Medical Device with the Medicines & Healthcare products Regulatory Agency (MHRA).  This is a Government agency responsible for standards of safety, quality and performance of medicines and healthcare products sold in the UK.

The only exception to the above is the Yonahug range which are manufactured outside of the UK . These blankets are weighted by plastic grains and wadding and are suitable for older users in a domestic setting and not necessarily for a medical condition.

How do I choose the correct weight for my blanket?

When buying a Weighted Blanket it’s important to remember that the weight of the blanket should be in proportion to the bodyweight of the person using it.

The current recommendation, verified by the Royal College of Occupational Therapists, is that the weighted blanket should not exceed 10% of the users bodyweight.

 

For further assistance please see our weight guide for further details, available on our Downloads page.

 

See our Blog on "What Is A Weighted Blanket And How To Pick One?"
See our Blog on "Benefits of Weighted Blankets"
What type of Weighted Blanket should I choose?

We make a variety of different types, sizes and weights of blankets that we have developed over the last 15 years to cater for our diverse range of customers. Use the details below to help you chose the blanket that best fits your needs:

 

Adjustable Weighted Blanket

The Large Adjustable and Adjustable Weighted Blanket have removable weights allowing the weight to be adjusted according to the user.  This type of Weighted Blanket is perfect for using on a bed and best used inside a duvet cover of your choice.

 

Classic and Midi Weighted Blankets

The Sensory Direct Classic and Midi weighted Blankets have the weights sewn into individual cells in the blanket.  They can be used on a bed (on top of existing bedding) or are perfect for draping across the shoulders or wrapping around the body for a calming hug effect. The Midi ranges of blankets are smaller and more compact making them ideal for use on a sofa or in a sensory room.

 

YonaHug

This is our range of non-medical weighted blankets designed for use in the home. The calming weighted blankets fit beautifully over a bed to ensure a peaceful night’s sleep.   They are filled with small poly beads and comforting wadding which allows the blanket to be used with or without existing bedding such as a duvet.

 

Can’t see a colour or pattern to suit your needs?

All of our Weighted Blankets (except for the Yonahug range) are handmade on our site in Worcester, and come with a choice of colours and patterns. However, if you are after something specific, please give our friendly Customer Services Team a call on 01905 670 500 and they will be happy to help you get the perfect blanket. Our opening hours are 09:00 – 17:00, Monday to Friday.

 

See our free resources on our download page for more details on Weighted Therapy and our sensory products.

How do I know if a Weighted Blanket will work?

The simple answer is that you won´t really know until you´ve tried one. One way of testing is to try placing heavy coats or extra duvets on top of your child when they go to bed to see if they like the extra weight (although don´t try this in warm weather as they will simply get too hot). You could also try putting them to bed in a mummy style sleeping bag and tuck them into bed tightly. Some kids crave this extra weight and pressure and if your child likes it then chances are that a weighted blanket will work for you.

 

We also offer a Weighted Blanket Hire Scheme so you can try a blanket out and return it, if it doesn´t work.

Can I try a Weighted Blanket before I buy?

Yes you can with our Weighted Blanket Hire Scheme. This allows you to try one of our  high quality blankets for just £29.95 Plus a deposit of £70.  The hire cost is refunded if you purchase a Weighted Blanket following the trial.

The Weighted Blanket Hire Scheme is only available to UK Mainland and Northern Ireland.

Are the blankets washable?

Yes – all of our UK handmade Weighted Blankets can be machine washed at temperatures up to 60°C. Our YonaHug Weighted Blankets should be sponge cleaned only. Full washing details are sent with each blanket.

Are Weighted Blankets Safe?

Absolutely!  When used as directed and with common sense Weighted Blankets are a completely safe and effective tool to help with sensory integration. You should always bear in mind the generally accepted weight guidelines and we would not recommend exceeding this unless directed by your healthcare professional. The blanket should never be used to restrain a child and should not cover the face.

 

For further assistance please see our Weighted Products guide for further details, available on our Downloads page.

Can a Weighted Blanket be kept on the bed all night?

Opinion seems to differ on this question.  Occupational Therapists (OT) recommend that a Weighted Blanket is used under adult supervision at all times.  Some OTs however recommends that the blanket is removed once the child has gone to sleep.   This is sound advice for younger children who cannot self-remove.  You should talk to your OT for guidance.

 

 

How do Weighted Jackets work?

The deep pressure provided by Weighted Jackets has a “calming and organising” effect on the body´s proprioceptive system. They are commonly recommended by Occupational Therapists for use in the classroom to increase attention span and reduce hyperactivity often seen in children with autism, ADHD, sensory and learning difficulties. The weight provided by a Weighted Jacket reduces self-stimulatory behaviour such as chewing, hand flapping and twirling which in turn enables the wearer to concentrate on the task in hand.

 

For further assistance please see our Weighted Products guide for further details, available on our Downloads page.

Where is the weight in the Weighted Jacket applied to?

Our Weighted Jackets provide weight primarily to the shoulder area which is comfortable and very effective. Additional weights can be added to the waist area as required. All weights are removable so the weight of the jacket can be optimized and tailored to the needs of the individual.  This also allows easy washing of the jacket.

All of our Weighted Jackets are supplied with a set of weights. Additional weights can be purchased separately if required.

How long should you wear a Weighted Jacket?

A Weighted Jacket should be worn for no longer than 20 to 30 minutes at a time and should not be worn during activities such as running, jumping or any type of strenuous play. We recommend that a gap of at least 2 to 3 hours should be allowed between uses; however we strongly recommend that an Occupational Therapist or other suitably qualified professional is consulted when devising a usage plan for an individual.

Are the Weighted Jackets washable?

Yes. Once the weights are removed the Weighted Jackets can be machine washed. Weights can be wiped with a damp cloth if necessary. Washing instructions are sent with each Weighted Jacket.

What other Weighted and Compression items may work?

We manufacture a range of weighted and compression items such as Lap Pads to help sitting at the table, Wrist Weights to help writing and other motor skills.

In addition you may be interested in items such as; Weighted Hoodies, Weighted Shoulder Wraps, Caps, Compression Sheets, Compression Vests and Weighted Toys and many more.

We are always working on new ideas and encourage customers to let us know of any other items you feel may help.

 

For further assistance please see our sensory product guides for further details, available on our Downloads page.

Orders, Delivery and Returns

How do I place an Order?

The best way to place an order is by creating an account via the ‘My Account’ tab on our website. Creating an Account is quick and easy and will allow you to track your order and collect Loyalty Points to redeem on future purchases. Alternatively, add products to the basket and you can check out as a guest.

Payment methods:

  • Debit or credit card,
  • Paypal,
  • Bank Transfer (Sort Code 40-47-17, Account Number 62608847)

If you are paying by Bank Transfer your order will not be sent until we have a verified receipt of payment.

Prefer to speak to a member of our team? Then give us a call on 01905 670 500 to place your order over the phone. Orders can be placed between the hours of 09:00 and 17:00 Monday to Friday.

Do you accept Purchase Orders?

Yes, we accept Purchase Orders from Schools, NHS, Charities and Healthcare Professionals.

The quickest way to place a Purchase Order is via our website. Simply enter your official Purchase Order Number at the Checkout and once approved; your order will be released. An invoice will be sent to you on despatch.

Alternatively you can send a Purchase Order by email, fax or post:

  • Email: sales@sensorydirect.com
  • Fax: 0870 169 8593
  • Post:  Sensory Direct (UK) Ltd, Unit 11 Great Western Business Park,  McKenzie Way, Worcester. WR4 9GN

 

Please note we are unable to accept Purchase Orders over the telephone.

How do I request a Pro Forma Invoice or Quote?

If you would like to pay via an invoice but do not have a Credit Account, we can help. Simply email your order to sales@sensorydirect.com and we will send you a Pro Forma invoice for payment.

If you’d like a quote we are happy to help! Please email your requirements to sales@sensorydirect.com and our team will get back to you as soon as they can.

How long will Delivery take?

**CUSTOMER NOTICE**
We’re really busy at the moment and working hard to maintain our COVID safe working practices. A lot of our products are handmade and we are advising customers that a lead time of 5 working days should be expected on all handmade products. We’re really sorry for any inconvenience and will get orders out as soon as we can. Thank you for your continued support.

Products that are in stock and ordered before 11am, Monday to Friday, will be despatched the same working day.

Weighted Blankets, Lap Pads, Weighted Jackets and other handmade products may take 2-3 working days to be despatched, if not in stock.

You can check the status of your order at any time by logging into your customer account via our website. A Customer Account will need to be created before placing an order, to use the order tracking service. Please read our ‘How do I place an order’ FAQ for information on how to do this.

  • Small items are sent by Royal Mail Recorded Delivery. Larger items are sent by DPD for next day delivery.
  • Mainland UK delivery charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery.
  • Non mainland UK and Overseas delivery charges vary depending on your location.
Do you ship internationally?

Yes, we can deliver our products to many destinations around the World via the DHL network. Simply add your items to the basket and select the required destination at Checkout.

If you do not see your required destination please email us at info@sensorydirect.com and we will happily provide a quote.

Do you accept Returns?

We want you to be completely happy with the goods you have purchased from Sensory Direct.

If you are not 100% satisfied with the goods you have purchased you may return them within 30 days of receipt for a refund or exchange. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation.

Sensory Chews / Chewbuddy’s – cannot be refunded where the packaging has been opened.

Weighted Blankets – if a Weighted Blanket has been used a fee of £40 (+ VAT where appropriate) will be deducted from your refund.   If you are unsure whether a Weighted Blanket will work for you, we recommend you first try one through our Weighted Blanket Hire Scheme.

Our Weighted Blankets and Lap Pads carry a ‘Lifetime Guarantee’. If your Weighted Blanket or Lap Pad develops a fault, please call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday and they will happily arrange a repair or replacement.

Refunds for goods which are returned used, in an unsaleable condition or after 30 days will be at the discretion of Sensory Direct (UK) Ltd.

Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.

Please ensure you complete a RETURNS FORM when sending back your goods – this is sent with your order.   Please email sales@sensorydirect.com if you need a replacement.  Without a completed form your refund may be delayed.

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded.

Postal Address:

Sensory Direct (UK) Ltd, Unit 11 Great Western Business Park, McKenzie Way, Worcester. WR4 9GN

I’ve not received my order or my order has arrived and items are missing - what do I do?

If your order arrives and items are missing or damaged, we are very sorry. To help us resolve your problem as soon as possible you must report any missing items or breakages within 3 days of receiving the order. The best way to do this is by calling our Friendly Customer Services Team on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday.

If you have not received your order we understand how frustrating this can be, but rest assured we will do our best to resolve the issue for you. To help us resolve your problem as soon as possible you must report the missing delivery within 7 days following the notification of despatch. The best way to do this is by calling our Friendly Customer Services Team on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday.

Please allow 10 working days for your refund to be processed.

VAT Relief

Which products are eligible for VAT relief?

Some of the products we sell qualify for VAT relief, which means they can be sold without VAT. Any product that is eligible for VAT relief is marked with a green badge. You can find this badge next to the price on the individual products page. In addition to this, when searching for products, the VAT exception price will be displayed in green underneath any eligible product.

Please note that VAT is chargeable on all delivery charges.

Who can claim for VAT relief?

If you have a disability or a chronic medical condition you can claim VAT relief on certain eligible products. The products must be purchased for personal or domestic use only. You can also claim VAT relief on behalf of a child or person you look after, if you are a parent or carer. Charities can also qualify for VAT relief as long as the above conditions are met.

 

If you would like to understand more about who can claim for VAT Relief please click here.

What do I do at checkout if I qualify for VAT relief?

If you quality for VAT relief, it’s really easy to apply the discount at checkout. Simply add your desired products to your basket and checkout. If any of the products you have selected are eligible for VAT relief, the VAT exempt page will appear. It is on this screen that you must tick the ‘Yes’ Option next to ‘VAT Exemption Declaration’. Please note – if the VAT exemption page does not load at this stage, please refer back to the products you have ordered as they may not be VAT exempt. Once you have selected ‘Yes’ VAT will be automatically deducted from any relevant items in your basket. VAT is chargeable on all deliveries.

Sensory Chews and Therapy Balls

How do I choose the correct Sensory Chew and are they safe?

Sensory Direct have a complete range of sensory chews suitable for children and adults from mild to aggressive chewers. We understand that there is no ‘one-fits-all’ when it comes to Sensory Chews so we offer a complete range of varying strengths, colours, shapes and even some that provide additional sensory feedback – there’s something for everyone.

To choose the correct Sensory Chew, we recommend the following steps;

  1. Consider the chewing habits of the individual. Some of our Sensory Chews are finished in a softer material which wouldn’t be suitable for an aggressive chewer.
  2. Does the individual respond better to certain textures? We have a range of Sensory Chews with different finishes such as smooth, dimpled or ridged – great for additional Sensory feedback
  3. Weight is also an important consideration – some of our Sensory Chews can be worn on the wrist, and when doubled up, provide a comforting weight to the individual.
  4. Colour – we have a range of bright primary colours to choose from
  5. Age – Some of our Sensory Chews are discreet and more appropriate for young adults or those wanting to wear something more subtle.
  6. Consider where the Sensory Chew will be worn – we have Sensory Chews suitable for wearing on a safety lanyard around the neck or on a wrist.

Safety is of great important to us, so all our Chewbuddy Sensory Chew’s are;

  • Tested for compliance with all relevant safety standards (including phthalates and BPA)
  • Made from medical grade materials – NO phthalates, PVC, BPA or Latex (so safe to chew)
  • CE marked (quality assurance)
  • Can be sterilised or cleaned by popping in the dishwasher
  • Provided with a detachable safety lanyard so the sensory chew can be worn around the neck

We recommend that Sensory Chews are used under adult supervision.

If you would like to read more about our range of Sensory Chews please read our blog <<Chewbuddy – Which one will you choose?>> Prefer to speak to someone? Then why not call our friendly Customer Services Team on 01905 670 500, 09:00 – 17:00, Monday to Friday.

What size Therapy Ball do I buy?

As a quick guide before buying a therapy ball, measure the distance from the user’s armpit to the middle finger tip and match this measurement to the height of the ball (within 5cm).

For more help – Download our Therapy Ball guidelines.

Resources

Where can I find product guidelines and free resources?

Please refer to our free download and product guideline section where you will find a number of free resources to aid your buying. If you can’t find what you are looking for, no problem, just give our friendly Customer Services Team a call on 01905 670 500, during the hours of 09:00 – 17:00, Monday to Friday. Or drop us an email at info@sensorydirect.com.

Take a look at our free resources here.

Request a brochure here.