We aim to despatch your goods within 2 working days of receiving your order, provided we have the goods in stock. You can check the status of your order at anytime by logging into to your customer account (you will need to create this first). Small items are sent by Royal Mail Recorded Delivery. Larger items are made by courier and a signature is required on delivery.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. If your order is required urgently or by a fixed date then please email firstname.lastname@example.org and we will do what we can to meet your deadline.
Returns - Weighted Blankets
You can try a weighted blanket for 60 days.....if it's not working you can send it back to us. Please email email@example.com prior to returning your blanket - we will email you back with instructions and a returns number. Without a returns number your refund will be delayed.
Please note that a standard charge of £40.00 (+VAT where appropriate) will be deducted from all refunds to cover the cost of cleaning and processing. Blankets returned unopened will be refunded in full.
Returns - Other Products
If you are not 100% satisfied with the goods you have purchased you may return within 14 days of receipt for a refund or exchange. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. Chewys and other Oral Motor items cannot be refunded where the packaging has been opened.
Refunds for goods which are returned used, in an unsaleable condition or after 14 days will be at the total discretion of Sensory Direct (UK) Ltd.
Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.
Please complete a RETURNS FORM when sending back your goods - this is sent with your order. Please email firstname.lastname@example.org if you need a replacement. WIthout a completed form your refund may be delayed.
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded.
Please see full T&Cs here
Out & About pack includes : Dentist, doctor, optician, hospital, therapist, home, day centre, school, friends house Library, barber, hairdresser, shop, supermarket, shopping centre, market art gallery, castle, church, museum, theatre, cinema, café, restaurant park, farm, zoo, leisure centre, playground, swimming pool, club, disco, bowling, playgroup, soft play town, village, city, river, woods, crossing, level crossing, traffic lights, bridge, motorway, road, cross road lift, escalator, stairs, exit, toilets, changing room ambulance, train, train station, coach, motor bike, bicycle, car, bus, car seat, scooter, bus stop, car park, petrol station, walk, wear seat belt
School Timetable pack : Register, assembly, story, forest school, lesson, role-play, singing, computer time, story time, library, work time, show & tell, circle time, group work Sit down, tidy up, put hand up, buddy time, cross legs, test, silence, line up Brain gym, ICT, PSHE, spellings, science, writing, numeracy, geography, music activity, art, reading, literacy, history, French, German, Spanish, RE, mental maths, DT/craft, drama Swimming, gymnastics, dance, sport, football, netball, PE Concert, bus, lunchtime, play time, sewing, snack time, play date, packed lunch, cookery, home, school club, field trip
Self Care pack : Shower, bath, wash, brush hair, dry hair, towel, dry, shampoo, shave, deodorant Toothpaste, toothbrush, rinse, brush teeth, floss teeth Get up, bed time, go to sleep, breakfast, tablets/medication, ear defenders, watch, mobile phone Flush, toilet roll, use toilet, soap, wash hands, dry hands Get dressed, undress, pyjamas, uniform, clothes, dress, cardigan, tie, blazer, polo shirt, jumper, t-shirt, vest, shirt, skirt, jeans, pants, trousers, shorts, socks, shoes, boots, trainers, tights
TomTag Organiser sold seperately