Terms & Conditions

100% Guarantee

We want you to be 100% satisfied with the products you purchase from us. If, for whatever reason you are not 100% satisfied then simply return your purchase within 21 days and we will refund you the full purchase price of the product.

Returns

Goods must be returned within 21 days of receipt. You may return the product(s) for a refund or exchange on the express condition that the product(s) are clean, in their original packaging and in re-saleable condition.

YOU MUST CONTACT SENSORY DIRECT BY EMAIL, TELEPHONE OR IN WRITING BEFORE RETURNING ANY GOODS.

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt. Where goods are not faulty or sent in error only the cost of the goods excluding postage & packing will be refunded.

If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost.

Goods purchased by trade customers and distributors may not be returned unless the goods are faulty or sent in error.

Deilvery

We will aim to despatch your order within 24 hours from receiving your order, however due to the nature of our products and the fact that many are custom made you should allow upto 20 working days. We will endeavour to keep you updated by telephone or email as to the status of your order.

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. If your order is required urgently or by a fixed date then please email orders@sensorydirect.com and we will do what we can to meet your deadline. If for any reason expected delivery will exceed 20 working days from the date of receipt of order you will be informed and given the opportunity to cancel the order.

Delivery is made by courier (usually Business Post) and a signature is required on delivery. You agree to open all packages and boxes and thoroughly check the goods for damage as soon as possible and notify Sensory Direct (UK Limited of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days. If the packaging appears damaged and you do not have time to check the goods you should sign the carriers paperwork and add the word "Damaged".

Delivery charges apply and will be shown on the invoice.

Trade Customers

Trade customers means (but not exclusively) NHS Trusts, Schools, Residential Homes, Colleges, Healthcare Professionals, Charities, Distributors and Re-sellers (from here on referred to as “the buyer”.)

Payment will be due within thirty days of the date of invoice, unless otherwise agreed in writing by Sensory Direct (UK) Limited. Risk in the Goods shall pass to the Buyer when the goods are delivered to, or collected by, the Buyer or its agent.

Notwithstanding risk in the Goods passing to the buyer, title in the Goods shall not pass to the buyer until both (i) payment is received by Sensory Direct (UK) Limited for the Goods; and (ii) no other amounts are then outstanding from the Buyer to Sensory Direct (UK) Limited in respect of any other goods supplied to the Buyer.

Disclaimer

Weighted therapy products (weighted blankets, lap pads, weighted belts, weighted jackets) should only be used with the direction and advice of your doctor, consultant or occupational therapist.

Children using weighted products should do so under the supervision of an adult.

Sensory Direct (UK) Limited warrants the Goods to be free of defects, to be made of sound materials and to conform to the quantity and description stated. The purchaser will accept slight imperfections in colour, appearance and measurement.

If any of the Goods are found to be defective within the period of ninety days from the date of delivery, Sensory Direct (UK) Limited undertakes as its option, to replace the same or refund to the Buyer the price of the Goods.

Other than as expressly set out in these Conditions and other than the warranty as to good title and as otherwise required by law, Sensory Direct (UK) Limited hereby excludes all representations and warranties in relation to the Goods whatsoever, whether express or implied. Without prejudice to the generality of the foregoing, Sensory Direct (UK) Limited expressly excludes any warranties as to fitness for purpose and the Buyer agrees that it shall determine the suitability of the Goods for its intended use.

By placing an order with Sensory Direct (UK) Limited you are agreeing to the Terms & Conditions expressed above.

Privacy Policy

Sensory Direct is committed to maintaining your privacy.

We handle both its customers and visitors information with the utmost respect, care and confidentiality. We use the information you give us to process your order for our services. We also collect and store information to enable Sensory-Direct to operate smoothly and improve content for subscribers and visitors.

Your details are protected by the 'Data Protection Act' and will only be used to complete this transaction and not for any other purpose. All e-mails are printed out and filed for records and security. All credit / debit or payment information is destroyed straight after use for security reasons.

Disclosing the information we collect we guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

Information regarding individuals or companies usage of this web site will be kept confidential and will only be available to those who require it for the efficient operation of the site. All information collected by Sensory Direct is stored as securely as possible and is available only to authorised staff.